Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing or dry cleaning the dress.
We gladly accept all unwashed, unworn, and unaltered merchandise; we must receive your return within 7 days of delivery. International customers view our International Return policy. Gown returns must be in original condition and packaging (garment bag), free of makeup, pet hair, pin marks, floor debris and stains. Please keep all tags attached to your gown until you are completely satisfied with your purchase. Once the tag is removed, the gown may no longer be returned. Gowns returned that are not in ‘like new condition’ may have a $200.00 restocking fee deducted from the refund. For more details on refunds please refer to Refund Process.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Miss-shipped Items
Defective, damaged or miss-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation from your delivery carrier in order to process your refund.
Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Your item is the size you ordered but does not fit
For Made-To-Order clothing, if the items do not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re-sizing service. You are responsible for all shipping fees incurred.
Items that cannot be returned or exchanged
Personalized and dyed items, earrings (including jewelry sets containing earrings), and personal care items (including lingerie) are final sale, no returns or exchanges.
Sale Return Policy
Sale items may be returned within 7 days of receipt for a credit to your original method of payment. A return form is included in your package. If you do not have a form, simply contact Customer Service so they can send you a return form. Once your return is processed, you will receive an email alerting you that your return is complete.
Final sale items may not be returned or exchanged, and are not eligible for price adjustments. Final sale items will be clearly marked, “Final Sale Item”.
Before sending your return, please fill out the exchange form. An exchange form can be obtained by contacting Customer Service. (click here) Shipping charges do apply to exchange orders, and are the responsibility of the customer. International customers, please note that you will be responsible for the duties and taxes on any exchanges.
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.
MAKING A RETURN-
1. Submit a return request to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. (Click here)
- Once our Customer Service has approved your request, we will provide you with a Product Return Form that must have all areas filed in completely and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
- All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge which you are responsible for.
All PayPal payments can only be refunded via PayPal, all Credit Card payments will only be refunded to the original Credit Card.
Please Note: We reserve the right not to accept the returns without prior approval from our Customer Service Department, and returns MUST be: unwashed, not dry cleaned, unworn, unaltered, all tags must be attached, free of makeup, pet hair, pin marks, floor debris and stains and the return must be in its “original” condition and packaging. All returns that fail to adhere to the return process EXACTLY, will not be approved.
Please address gown returns including your order number to:
1426 Woodbury Avenue PMB 424
Portsmouth, New Hampshire 03801
ATTN: RETURNS DEPT, ORDER #
Not sure where to direct your return? Email us at email@example.com or call us at 1-888-291-8574, from 8am – 8pm EST, Monday thru Friday
DISCOUNTS & PROMO CODES
Fan-C-Designs Promo Code & Coupon Information
If you want to be the first!, to receive information on new arrivals, special events, and exclusive offers—including promotion codes and additional discounts—join our mailing list. (put link to mailing list here)
Events & Sales
Annual sample sales and other regional and or national events, are posted on the “Trunk Show” page; should a sample sale be in your area, you’ll receive an email if you’re on our mailing list.
Ordering and Payment
Once you are ready to complete your purchase, click checkout to place your order. Please review your order carefully prior to submission, as it cannot be modified once submitted. Within 24 hours of an order being placed and payment received, an email confirmation is sent to the client to confirm order details. If materials/products requested in an order are not items we stock, and are considered a “specialty” item. Procurement of such materials/products may need additional time to acquire, thus extending production time lines. After receipt of payment and an email confirmation response has been sent, our manufacturers will begin production of your order. Before mailing out orders, all items go through our Quality Control Process, and are reviewed to ensure each item is clean, damage free, and is made according to the measurements provided during the ordering process. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. We don’t ship on Saturdays, Sundays, or holidays. Expedited orders won’t be delivered on weekends or holidays. Please note that items ordered together may not be shipped out on the same day, and occasionally (and unfortunately) items may be temporarily out-of-stock or backordered. In either instance, you will receive an alert including an estimated delivery date. Should any other unforeseen delay occur, you will be notified within 5 days of placing your order.
*Oversized charges apply to gowns and other items. Oversized charges will be reflected in checkout.
Upon completion and receipt of your order by Fan-C-Designs, we will send an email confirmation to the email address you provided during checkout.
You may check the status of your order at any time by clicking on My Account, signing in, and selecting Order History. To check the status of any other order, call 1-888-291-8574 from 8 a.m. – 8 pm EST, or email us here.
We accept the following methods of payment: Visa, PayPal, MasterCard, and American Express. When using a card connected to a checking account, you may see a pre-authorization for your order amount on your account balance. This will go away once purchase is processed on your card. Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships.
We are required to asses’ taxes on any items shipped to a state the requires sales tax.
Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may contact us via phone:
8 a.m. – 8 p.m. EST
Shipping Information for Made-To-Order Items
Dresses that are made-to-order, are based on tailoring time and the complexity of its design and seasonal changes in demand. To ensure you receive your dress on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. After placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
- Orders cancelled after production begins may be cancelled, but you will be responsible for 80% of the product price.
- Made-To-Order products that have already been sent confirmations, can-not be cancelled.
If you would like to cancel your order, please email firstname.lastname@example.org in the subject put CANCELLATION.
All orders are shipped via local USPS, at standard flat rates based on weight. Shipping weights will be rounded up to the next whole pound.
All prices are default in US Dollars (USD). To change how the prices are displayed, click here, and select your currency from the list.
Costs assessed in customs are based on import, brokerage, duties and taxes. These costs are the sole responsibility of the customer and must be paid upon delivery. We are not able to provide an estimate of import fees. Please contact your local customs office for more information.
Orders for Fan-C-designs gowns are shipped via local USPS. All International orders are shipped via UPS international service. Your customs office will notify you once the item has arrived at their location. The amount of time your order is in customs will vary. Delivery will be made by your local postal service, depending on your order. Orders cannot be shipped via an expedited shipping method, such as Next Day or 2day.
When orders shipped internationally and reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Some items may be unavailable for export. Should this affect your order, we’ll contact you with any order changes.
Please email us at email@example.com for assistance.
Please refer to the return address on your packing slip, so your items make their way back to the right location. Insure and prepay your package. Original shipping fees as well as any shipping fees associated with making returns or exchanges are the responsibility of the customer and are non-refundable.
Please address gown returns as indicated below, including your order number:
1426 Woodbury Avenue PMB 424
Portsmouth, New Hampshire 03801
ATTN: RETURNS DEPT, ORDER #
Still not sure where to send your return? Contact us at firstname.lastname@example.org